What type of animals do you care for?
Most of the requests we get are by dog and cat owners, but we also take care of birds, reptiles, and livestock.

What if my property or pet is damaged?
Pitts Pack Leading and its independent contractors are only liable for damage from negligence or willful misconduct.  

May I give a tip to my pet sitter?
Absolutely, provided they provide you with excellent, quality service.

Who are the people coming into my home?
I look for passionate animal lovers; they have been thoroughly screened by us and gone through a background check.

Do you give meds to pets?
We have given pills, ointments and shots to our clients’ pets in the past.

Why are you more expensive than some of your competitors?
Our goal is to be the best, not the biggest. The reason our rates may be higher than our competitors is we want to give you the best service. This entails paying our people more than average.  Your pets are not a commodity. You wouldn't want the cheapest option for your child, why do so with your pet?

What makes you unique from other pet care providers?
We strive to provide personal service according to your wishes.  Each pet owner has different needs and we tailor our care accordingly.  We are not a Wal-Mart of pet care in which your pet waits on a list.

What results and benefits can I expect?
Our canine services are designed to provide you with the tools to become an established leader of your pack so that you and your canine companion have the opportunity to live a trusting, balanced and healthy life together.  Through calm, consistent training, our goal is to establish rules, boundaries, and limitations to correct and control unwanted behaviors for the physical and psychological well-being of your dog.

What area do you service?
We service all of Butte County, CA.  Travel fees may apply.

Are you bonded, insured, and licensed?
Yes!

How much notice for cancellation do you need?
At least 24 hours.

Do I have to sign a contract?
Yes, we need a signed statement that you agree to let us into your home to care for your animals as well as that you are aware of and agree to our policies and procedures.

How am I billed and when is it due?
Payment is due upfront each week or month.

Will my dog receive individualized attention?
Yes, however pack walks and socialization is available.  

How long have you been in business?
Since October, 2007.

Why a meet and greet consultation?
We want to everyone to get acquainted and for the pet and owner to feel comfortable with us and our service.

My pet has been aggressive in the past, can he still be a client?
Yes, however if there is threat of physical harm to the walker, other persons or animals, we cannot allow the pet to leave the home. 

How will your pet providers discipline my pet, if necessary?
We will always discuss any problems and how you would like us to handle them when caring for your pets.

I know which program I am interested in, what is the next step?
Call or email, stating what part of Butte County you live in, what kind of pet you have, what program you are interested in, a number we can reach you back at.

I am ready to move forward but have some questions, can I call you?
Absolutely!  Call and let me know what questions I can answer for you. (530) 828-1562

What happens if you have not yet worked with my type of pet?
We recognize that information from books is no substitute for real world practice.  We would ask you to take the time to train us on the specific needs and nuances of caring for your pet.

What forms of payment do you accept?
We accept cash, check, and credit card payments via PayPal online (no account required).